Design Labs
DesignOps
Coaching
Revenue
Jul 2019 — Mar 2022

Culture that scaled the design business

Built the delivery culture first - standardised process, coaching, and owned capacity & utilisation (typically ≥75%, up to ~95%) - so the BU could grow to ~$2M/quarter with project-ready talent.

~$2M

Quarterly design revenue · ~75% QoQ growth

75–95%

Owned lab utilisation · capacity stewardship

6×

Team growth · 100+ designers coached

60+

Campus recruits project-ready via bootcamp

The thesis

Culture first. Revenue followed.

At Infosys UID labs, the job was never screens alone — it was setting delivery process, mentoring a high-performing team, building the design business, and owning capacity & utilisation (typically at least ~75%, sometimes up to ~95%). Entrepreneurial instincts went into positive culture, practices, and mentoring so utilisation and pipeline could hold under growth.

One delivery standard across studios

Standardised UX delivery across 5 design studios in India in 4 weeks - mandatory practices for BU deliveries, with checkers mapping to break siloed work.

Capacity and utilisation owned

Responsible for lab capacity and utilisation — typically at least ~75%, sometimes stretching to ~95% — so growth did not collapse delivery quality.

Coaching culture, not a ticket queue

Designed bootcamp syllabus and training for campus recruits so new joiners landed project-ready. Ran design training for IJP talents from tech backgrounds to close the skill gap.

Pipeline as culture

Spearheaded UX proposals for the next delivery pipeline. University connections helped bring strong talent into the labs.

Studio life

Coaching culture on the floor

Pune and Chennai labs — workshops, reviews, and the everyday rhythm that turned campus recruits and IJP talent into project-ready designers.

Collage of UID lab culture — team moments, workshops, and studio collaboration

Hands-on with the business

Owned

Lab head for Pune & Chennai. Owned capacity and utilisation across the labs. ~70% business leadership and DesignOps, ~30% hands-on strategy, research, and UI reviews for enterprise clients including Intel, HP, Citi, World Bank, and Swedbank.

Recognition

Awards & recommendation

From the UID-Infosys / Wongdoody-Infosys journey — also referenced on the legacy leadership page.

Award

Insta Award

Infosys Digital Experience · Jul 2020. Citation: “From being an amazing mentor to a tough parent, you have taken great pains to mould the Pune team and today each member is winning accolades for us.” — Rajesh Varrier, SVP.

Award

RISE · Best Initiative

Quarterly award for the Talent Acquisition initiative led for the BU (Wongdoody-Infosys).

LinkedIn recommendation

John Premkumar - SVP, Infosys Aster (2022). Leadership acknowledged during the UID-Infosys journey alongside senior stakeholders.