How I lead
Human factors. Clear systems. Business outcomes.
Practice leadership that scales craft — operating models, capacity and budgets, DesignOps, and AI with human gates — without losing the work on the ground.

01
Operating model over hero screens
Pods, agencies, and TnM under one DesignOps rhythm. Voice-of-Design (Design CSAT) makes craft measurable for the business.

02
Practice economics — capacity, budgets, outcomes
At Infosys, owned lab capacity and utilisation (typically ≥75%, up to ~95%). At IndiGo, prepare budgets and keep FTE + TnM, tools, hardware, and capacity building inside allocated envelopes — and influence leadership to fund the plan.

03
AI with human review gates
Governed pilots and DRx (Design Rationale) in Cursor - agent systems with brand gates and local-first data. Prototypes for engineering validation with human review.

04
Human factors at the center
HFI CXA-certified practice: research, task clarity, and Voice-of-Design (Design CSAT) so phygital journeys stay usable under real-world load. Hands-on through working prototypes while building labs and teams.

Culture
Teams that can ship — and grow
From campus bootcamps to Voice-of-Design CSAT, leadership here means making craft measurable and people project-ready — so revenue, utilisation, and funded capacity follow the culture, not the other way around.
See the work →Talk with Shree →